Terms & Conditions

Welcome to Babbabox’s Terms and Conditions. These Terms and conditions apply to the use of www.Babbabox.co.uk By accessing, browsing or placing an order, you agree to be bound by these terms. If you do not agree to the terms stated below, you should not use this site (www.Babbabox.co.uk)

BabbaBox is a trademarked entity and is the property of Babba Box Co LTD, any usage of the trademark or images should be authorised by Babba Box Co LTD and can be requested to farha@Babbabox.co.uk.

These terms and conditions apply to the use of this website at www.babbabox.co.uk (the "Website"). By accessing this website and/or placing an order, you agree to be bound by these terms and conditions.

Using this Website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us. If you do not accept these terms then we advise you to not use this website.

The www.babbabox.co.uk website is operated by Babba Box Co limited, a company registered in England and Wales.

Our company registration number is 11865422
Our VAT registration number is GB370207819
Any reference in these terms and conditions to "we" or "us" refers to Babba Box Co Limited.

General email: farha@babbabox.co.uk
Website: www.babbabox.co.uk

Product Safety

Under no circumstances should your child put the product in their mouth due to small parts. The buyer assumes full responsibility for the childs safety. As with any baby product this should never be used without proper adult supervision. DO NOT leave your child unattended with this product. This product does contain small parts and the customer assumes full responsibility for ensuring this product is used in a safe manner. Regularly check the product and discard IMMEDIATELY if it shows any sign or wear and tear or damage.

All products in our ranges are not toys, under no circumstances should your child put them in their mouth due to small parts. The buyer assumes full responsibility for the child’s safety. As with any baby product this should NEVER be used without proper adult supervision. Do not leave your child unattended with the products and the customer assumes full responsibility for ensuring the products are used in a safe manner. Regularly check the product and discard immediately if it shows any signs of wear and tear or damage.

Product Age Group

Customer must follow age restriction when purchasing a product. The buyer holds all liability if they buy or gift a product for under the age recommended.

Discount Codes, Promotions & Sale

Discount codes must be applied when you reach the shopping bag.

Codes can only be applied to full price items and cannot be used in conjunction with any other offers, unless stated otherwise.

Discounts do not apply to shipping or box costs unless stated otherwise.

Discount codes are not applicable on Gift Cards unless stated otherwise.

Always check the end date for discount codes, as they will not be valid after this time.

Discounts cannot be exchanged for cash and are non-transferable.

New customer discount offer is applicable to new opt-in accounts for the first online order only, at www.babbabox.co.uk

Babba Box Co Limited reserves the right (i) cancel discount codes at any time; (ii) refuse to allow any individual to participate in offers, and (iii) amend these terms and conditions.

Privacy Policy

You can review all the details of our privacy policy here


You will be able to access all areas of this Website without registering your details with us. However, if you wish to register with the company, there are certain areas of the Website that allow you to do so.

We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then-current terms and conditions because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, it is advised that you should not continue to use this Website.

Ordering from us

You are deemed to place an order with us by ordering via our online checkout process. We will send you an order acknowledgement by email, detailing the products you have ordered.

Our acceptance of an order takes place when we dispatch the order to the customer. When we dispatch the order the purchase contract will be made even if your payment has been processed immediately unless we have notified you that we do not accept your order or you have cancelled your order for any reason.

We may refuse to accept an order:

(a) Where goods are not available
(b) Where we cannot obtain authorisation for your payment
(c) If there has been a pricing or product description error
(d) If you do not meet any eligibility criteria set out in our terms and conditions
(e) If the order is to be delivered outside of Europe. For orders outside the EU, please contact farha@babbabox.co.uk
(f) If your order for personalised products contains content, which is deemed inappropriate for an order, i.e. threatening or abusive.
(g) If we believe your order is for commercial or other non-domestic concerns.

We reserve the right to cancel any order that we deem offensive.

Personalised Items

For delivery of Personalised Items, please allow up to 14 days - unless the individual product description states differently

Orders for personalised items cannot be cancelled or amended - unless you phone us immediately after Personalised items cannot be returned or exchanged unless faulty.

Names will be printed exactly as spelled in your order so please check that the spelling is correct.  However, please note the following:

Names will be printed exactly as spelled in your order so please check that the spelling is correct.  However, please note the following:

Bags, Wooden Toys, Wooden Boxes , Aprons, Placemats, Ride-Ons, Toys, Soft Toys: we can accept all characters including accented letters.  All letters will be printed in sentence case (eg Oliver or OLIVER will be personalised as Oliver  or OLIVER) - We can use a different case if you wish, but you must specify this in an email to order@babbabox.co.uk


All prices include VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT and include it in the total price.

Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website.

Our prices are reviewed periodically.


We will deliver the Products ordered by you to the address, which you give for delivery when you make your order. If any of the details you have given us in your delivery address are incorrect, we are not liable for any items, which have not been received. If you require us to send out your item to a different address after it has been returned then there may be a charge for posting it out again.

You may specify a delivery address, which is different from your billing address, if, for example, you would like us to deliver the Products directly to the recipient.

We do deliver outside of Europe. If you are outside the EU, please just enter your address and change the country when specified. Our international delivery courier is USPS and international orders may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

 Our Normal Standard Delivery we aim to deliver all mainland UK standard orders within 7-14 working days. However, during busy periods we cannot guarantee standard delivery orders to arrive within the 14 working days.

Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale.

Some postal addresses in Northern Ireland, some offshore islands and some remote areas of Great Britain may not be covered by our normal Standred delivery services and so we may have to contact you to advise you of extra postal charges.

If you do not receive products ordered by you within 7 - 14 days of the date on which you ordered them, we shall have no liability to you unless you notify us by email at orders@babbabox.co.uk of the problem within 15 days of the date on which you ordered the products.

Our courier services are as follows: DHL for our Standard Delivery

We reserve the right to wait up to 7 working days from the date of despatch before replacing an undelivered item. 

Order Cancellations

For most items, you have the legal right to cancel your order within 2 working days of receiving the goods. However, this does not apply to certain items, which we have made, personalised or customised specifically for you. It does not apply to any goods, which have been opened.

Order cancellations must be made in writing, quoting your order number, within 2 working days beginning the day after the day on which the item is delivered.

If you wish to cancel your order you can notify us by email to orders@babbabox.co.uk or by telephone 07818001436 before we have dispatched the goods to you or: Where goods have already been dispatched to you, the goods must be returned to us in accordance with the 'Returns and exchange' section below.

Please note: In order to provide a fast service some products are immediately sent for production. Please check your order on screen and the confirmation email carefully as we cannot refund products, which have been misspelt.

We reserve the right to cancel your order at any time and issue a full refund.  We reserve the right to cancel any order that we deem offensive.

The provisions of this clause do not affect your statutory rights.

Returns and exchange

If you are not completely satisfied with the goods, simply get in contact with our customer support team either via email orders@babbabox.co.uk . If it is a fault at our end, you can return them to us at any time within 14 days of receipt. We will issue a full refund or exchange as soon as possible after you cancel your order.

The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel back to using a delivery service that insures you for the value of the goods, as we cannot be held responsible for items damaged or lost in the post.

Your rights to return the goods to us will not apply in the following circumstances:

-Any products that we have made, personalised or customised specifically for you
-Where, in our opinion, you have not taken reasonable care of goods whilst in your possession and have not been returned with the original packaging.
- If you have made a spelling mistake on your order and it has been sent for production.

If you return an item because of an error on our part, or because it is defective, we will happily refund the full value of the item and your costs in returning it to us.

The item(s) must be returned in the condition in which you received it within 30 days of delivery. By the very individual nature of personalised products, they cannot be re-sold, and therefore we cannot accept returns if you have a change of mind.


If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.

This returns policy does not affect your statutory rights.

The address for returns is:

Babba Box Co Limited , IG7 5AX

I received the wrong item

If the item you received is not what you originally ordered, please contact customer services quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on the next steps. We will rectify immediately and make sure the correct product arrives within 72 hours of you getting in contact.

Faulty item

If the item you received is faulty, please contact our customer services team quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. If the item is faulty, please return it to us within 30 days of receipt. Refunds cannot be given if the fault is as a result of misuse.


The colour of the product you receive may not match the colour as displayed by our website on your computer monitor. Please be aware that if the colour is important to you, your order is placed at your own risk.


We will be unable to accept the return of any item where there is evidence that washing instructions have not been followed. The item should be returned with its original packaging.

Service Access

While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.

Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

Visitor Material and Conduct

Other than personally identifiable information, which is covered under the Privacy Policy www.babbabox.co.uk any material you transmit or post to this Website will be considered non-confidential and non-proprietary. When making a payment through Babba Box  we keep no record of any credit card details whatsoever and as soon as your payment goes through, the details are dismissed from our website. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

You are prohibited from posting or transmitting to or from this Website any material:

(a) - that is threatening, defamatory, obscene, indecent, seditious, offensive, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience
(b) - for which you have not obtained all necessary licences and/or approvals
(c) - which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world or

You may not misuse the Website (including, without limitation, by hacking).

We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of the clauses of above.


To register with Babba Box Co Limited, simply visit www.babbabox.co.uk and fill in your details.

Each registration is for a single user only. We do not permit you to share your username and password with any other person nor with multiple users on a network.

Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.

We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.


While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.

The material on this Website is provided "as is" without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.


We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.

Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (ii) fraud (iii) misrepresentation as to a fundamental matter or (iv) any liability which cannot be excluded or limited under applicable law.

If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.

We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom and Eire. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom and Eire, you do so at your own risk and you are responsible for compliance with local laws.

Customer must follow age restriction when purchasing a product. The buyer holds all liability if they buy or gift a product for under the age recommended.

Social Media 

Please be vigilant in regards to the possibility of fradulent activity from social media accounts and users attempting to impersonate Babba Box Co
Please note that: 
      - We will only ever contact you from our account, @babbaboxco.
      - We will never ask you to send bank details over a direct message on social media if you win a competition.

Governing Law and Jurisdiction

These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the non-exclusive jurisdiction of the English courts.


You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.

If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions, which shall continue to have full force and effect.

Only the parties to these terms and conditions may seek to enforce them. Nothing in these terms and conditions is intended as granting any persons who are not parties to these terms any rights under the Contracts (Rights of Third Parties) Act 1999.


Unless otherwise stated, all contents included on this site, such as text, graphics, logos, button icons, images, manuals, audios and videos are properties of Babbabox and is protected by copyright trademark and other laws that protect intellectual property and proprietary rights.


Limitations on use

  1. a) You consent to exclusively access the content for your private, non-commercial use. No part of its content will be downloaded, reproduced, copied, stored, transmitted, sold or shared without the prior notice of the copyright owner. This excludes the copying, downloading and/or printing of pages of the Site for personal, non-commercial home use.
    You agree not to;
    i. misuse the Website – ‘misuse’ includes, without limitation, using the Babbabox to:
    o defame, harass, stalk, threaten, abuse or otherwise violate other people’s rights as defined by any applicable law;
    o harm or interfere with the operation of other people’s computers and software in any respect, including, without limitation, by uploading, downloading or transmitting corrupt files or computer viruses;
    o violate valid intellectual property, publicity or privacy rights, including, without limitation, by uploading, downloading or transmitting materials or software;
    o transmit, post, or otherwise disclose trade secrets, or other confidential or protected proprietary material or information;
    o direct bots, spiders, crawlers, avatars, intelligent agents or any other automated process at Babbabox’s computer systems or otherwise, create unreasonable load upon any of Babbabox’s computer hardware, network, storage, input/output or electronic control devices or infrastructure;
    o transmit any information or software obtained through the Website, or copy, create, display, distribute, license, perform, publish, recreate, reproduce, sell, or transfer works deriving from the Website;
    o cause to appear any pop-up, pop-under, exit windows, expanding buttons, banners, advertisement, or anything else which minimizes, covers, or otherwise inhibits the full display of the Website;
    o Use the Website in any way which interferes with the normal operation of the Website;
    o falsely use a password or personal identification number during logging into the Website, or misrepresent one’s identity or authority to act on behalf of another;
    o behave in any manner that violates any of these Terms and Conditions.
    ii. Interfere with or disrupt Babbabox’s Website, its servers or networks connected to the Website, including attempting to interfere with the access of any other user, host or network, including without limitation overloading, initiating, propagating, participating, directing or attempting any ‘denial-of-service’ attacks, ‘spamming’, ‘crashing’, ‘flooding’ or ‘mail bombing’ the Website;
    c. Although Babbabox sells products globally. This Website (and its links and pointers) may refer to certain goods, products and/or services that are not available in your area. A reference to goods, products and/or services without limiting their geographical scope does not automatically imply that we offer or intend to offer the same in all locations.

 Third Party Site

Babbabox may contain links to third party websites or online contents that are not under our control. These links are only provided for convenience, and we do not undertake any responsibility for such. A link to another website or service is not an endorsement of that site or service. No judgment or warranty is made with respect to such other services or sites. Your use of this third party website or service linked to by Babbabox is at your own risk.

Opt-Out Procedure

Babbabox wants to communicate with you only if you want to hear from us. If at any time you do not wish to receive communications from us, you may:
i. Use the opt-out link found in any email solicitation that you may receive.
ii. Choose to opt out, via sending your email address to: farha@Babbabox.co.uk


As a condition of use of www.Babbabox.co.uk, you agree to hold Babbabox harmless and be indemnified from and against any and all liabilities, losses, claims, expenses (including attorney’s fees) and damages (whether direct or indirect) arising from or in connection with claims resulting from your use of this Website, including without limitation, any claims or losses alleging facts that if true, would constitute a breach by you of these terms and conditions.

Changes to the Terms and Conditions

Babbabox reserves the right in its sole discretion to edit or modify these terms and condition at any time. Changes made are effective as soon as they are posted. It is suggested you regularly check this page for any recent updates.


If you have any questions regarding Babbabox, the terms and conditions or the site, please direct all comments and enquiries to: Farha@Babbabox.co.uk